Electronic
commerce has the potential to improve efficiency and productivity in many areas
and, therefore, has received significant attention in many countries. However,
there has been some doubt about the relevance of ecommerce for developing
countries. The absence of adequate basic infrastructural, socio-economic and
the lack of government national strategies have created a significant barrier
in the adoption and growth of e-commerce in developing countries. The study
shows that, in order to understand the adoption and diffusion of ecommerce in
developing countries, cultural issues need to be considered.
The
obstacles to reaping the benefits brought about by e-commerce are often
underestimated. Accessing the Web is possible only when telephones and PCs are
available, but these technologies are still in very scarce supply. In addition
to this problem, Internet access is still very costly – both in absolute terms
and relative to per-capita income - in most developing countries. While PC
prices have fallen dramatically over the last decade, they remain beyond the
reach of most individual users and enterprises in developing countries
(Odedra-Straub, 2003). Add to this, the human capital cost of installing,
operating, maintaining, training and support, the costs are beyond the means of
many enterprises in developing countries. There are significant disparities in
the level of Internet penetration across regions, which have profound
implications for an individual country's ability to participate in ecommerce. Moreover,
skilled personnel are often lacking, the transport facilities are poor, and
secure payment facilities non-existent in many countries (Odedra-Straub, 2003).
Other than the insufficient physical infrastructures, the electronic
transaction facilities are deficient and the legal and regulatory framework
inadequate. Most consumer markets face severe limitations in terms of
connectivity, ability to pay, deliveries, willingness to make purchases on the
Web, ownership of credit cards, and access to other means of payment for online
purchases and accessibility in terms of physical deliveries. Moreover, the low
level of economic development and small per-capita incomes, the limited skills
base with which to build e-commerce services (Odedra-Straub, 2003).
SHOULD
SOME DEVELOPING COUNTRIES EVEN TRY TO REAP THE BENEFITS OF E-COMMERCE ???
HOW DOES
CULTURES AFFECT THE WAY WE USE DIGITAL PAYMENTS ???
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